Refund Claim Submission Policy
If the health of your plant purchase(s) are still not up to our standard within 7 days of receiving your order(s) our team will do our best to resolve the situation. At our discretion, we will issue a exchange or store credit.
*Some exclusions apply, see details below.
To submit a claim:
To submit a claim please email the following information to help@biomesplantnursery.com within 7 days of purchase. Our team will do our best to address your claim as soon as possible. It may take between 2-4 days to respond to your claim.
Before submitting a claim please ensure that you have read the terms and conditions of sale that was stated and agreed upon purchase.
- Proof of Date of receiving the plants & Date of Purchase along with proof of purchase.
- Please describe your issues and concerns.
- Photos of the entire plant(s) in pot. Please keep in mind your claim will be nullified if plants have been planted in the ground.
Exclusions and details:
- We reserve the right to decline any claims.
- Please note that the 7 Day Guarantee does not cover damage caused by mishandled, delayed, or lost packages due to the carrier, as well as leaf damage and damage resulting from improper care.
- All dormant plants or bulbs are not covered by this guarantee.
- Proof of purchase required as claims can only be honoured if purchases were made through the Biomes Plant Network.
- All marked down, discounted and/or clearance plants/products are not are final sale and not covered by the guarantee.
- Plants that have been transplanted within 7 days of receiving the plant will be voided from this guarantee.
- If the care of the plant has been transferred to a different person or business prior to being received by the customer who placed the order (e.g., picked up by someone else or shipped to an alternate person/address for care), it will not be eligible for this claim.
4 inch pot (4 in)
- Dimensions: Approximately 4 inches in diameter and 3-4 inches in height
- Capacity: Holds approximately 4 fluid ounces (120 milliliters) of growing medium
- Suitable Plants: Ideal for small seedlings, annuals, herbs, and starter plants
- Typical Height Range: Varies by species and age, but plants typically range from a few inches to 1 foot tall when potted in a 4-inch container
1 Gallon (1 Gal)
- Dimensions: Varies, but typically around 6-8 inches in diameter and 6-8 inches in height
- Capacity: Holds approximately 1 gallon (3.8 liters) of growing medium
- Suitable Plants: small shrubs, perennials, annuals, herbs, and ornamental plants
- Typical Height Range: Varies by species and age, but plants typically range from a few inches to 2 feet tall when potted in a 1-gallon container
2 Gallon (2 Gal)
- Dimensions: Varies, but typically around 10-12 inches in diameter and 10-12 inches in height
- Capacity: Holds approximately 5 gallons (18.9 liters) of growing medium
- Suitable Plants: wide range of shrubs, small trees, perennials, and ornamental plants
- Typical Height Range: Varies by species and age, but plants typically range from 1 to 5 feet tall when potted in a 5-gallon container
5 Gallon (5 Gal)
- Dimensions: Varies, but typically around 10-12 inches in diameter and 10-12 inches in height
- Capacity: Holds approximately 5 gallons (18.9 liters) of growing medium
- Suitable Plants: wide range of shrubs, small trees, perennials, and ornamental plants
- Typical Height Range: Varies by species and age, but plants typically range from 1 to 5 feet tall when potted in a 5-gallon container
7 Gallon (7 Gal)
- Dimensions: Varies, but typically around 12-14 inches in diameter and 12-14 inches in height
- Capacity: Holds approximately 7 gallons (26.5 liters) of growing medium
- Suitable Plants: Wide range of shrubs, small trees, perennials, and ornamental plants
- Typical Height Range: Varies by species and age, but plants typically range from 2 to 6 feet tall when potted in a 7-gallon container